{"id":8181,"date":"2020-03-27T01:47:51","date_gmt":"2020-03-27T06:47:51","guid":{"rendered":"https:\/\/jadetoursperu.com\/portal\/?page_id=8181"},"modified":"2020-03-31T03:18:13","modified_gmt":"2020-03-31T08:18:13","slug":"libro-de-reclamaciones-virtual","status":"publish","type":"page","link":"https:\/\/jadetoursperu.com\/portal\/libro-de-reclamaciones-virtual\/","title":{"rendered":"Libro de Reclamaciones Virtual"},"content":{"rendered":"\n<p>El Libro de Reclamaciones Virtual es exclusivamente a la insatisfacci\u00f3n o disconformidad del usuario respecto a un servicio brindado por parte de JADE REPS. Los campos que se presentan son obligatorios para poder realizar su reclamo.<\/p>\n\t<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-8179\"><form id=\"wpforms-form-8179\" class=\"wpforms-validate wpforms-form\" data-formid=\"8179\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/portal\/wp-json\/wp\/v2\/pages\/8181\" data-token=\"8ab91678b9c6da1e9a10512998746ef1\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-8179-field_20-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"20\"><label class=\"wpforms-field-label\" for=\"wpforms-8179-field_20\">Datos de la Empresa <\/label><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-8179-field_20\" class=\"wpforms-field-name-first\" name=\"wpforms[fields][20][first]\" value=\"Viajes y Turismo Jade Tours And Travel SAC\" placeholder=\"Razon Social\" ><label for=\"wpforms-8179-field_20\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-8179-field_20-last\" class=\"wpforms-field-name-last\" name=\"wpforms[fields][20][last]\" value=\"20492464474\" placeholder=\"RUC\" ><label for=\"wpforms-8179-field_20-last\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">Last<\/label><\/div><\/div><div class=\"wpforms-field-description\"> <\/div><\/div><div id=\"wpforms-8179-field_21-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"21\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-8179-field_21\">Direcci\u00f3n y Fecha <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-8179-field_21\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][21][first]\" value=\" Av. Elias Aguirre 180 Miraflores, 18.\" placeholder=\"Direcci\u00f3n\" required><label for=\"wpforms-8179-field_21\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-8179-field_21-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][21][last]\" placeholder=\"Fecha\" required><label for=\"wpforms-8179-field_21-last\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">Last<\/label><\/div><\/div><\/div><div id=\"wpforms-8179-field_9-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-8179-field_9\">1. Datos del Consumidor <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-8179-field_9\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][9][first]\" placeholder=\"Nombre\" required><label for=\"wpforms-8179-field_9\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-8179-field_9-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][9][last]\" placeholder=\"Apellido\" required><label for=\"wpforms-8179-field_9-last\" class=\"wpforms-field-sublabel after wpforms-sublabel-hide\">Last<\/label><\/div><\/div><\/div><div id=\"wpforms-8179-field_17-container\" class=\"wpforms-field wpforms-field-select\" data-field-id=\"17\"><label class=\"wpforms-field-label\" for=\"wpforms-8179-field_17\">Tipo de Documento <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-8179-field_17\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][17]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Seleccione<\/option><option value=\"DNI | RUC\" >DNI | RUC<\/option><option value=\"Pasaporte\" >Pasaporte<\/option><option value=\"CE | PTP\" >CE | PTP<\/option><option value=\"Otro\" >Otro<\/option><\/select><\/div><div id=\"wpforms-8179-field_19-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"19\"><label class=\"wpforms-field-label\" for=\"wpforms-8179-field_19\">Numero de Documento <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-8179-field_19\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][19]\" placeholder=\"12345678\" required><\/div><div id=\"wpforms-8179-field_6-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-8179-field_6\">Direcci\u00f3n <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-8179-field_6\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][6]\" placeholder=\"Av. Ejemplo 4598 - Distrito - Ciudad - Pais. \" required><\/div><div id=\"wpforms-8179-field_11-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-8179-field_11\">Celular <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"number\" pattern=\"\\d*\" id=\"wpforms-8179-field_11\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][11]\" placeholder=\"+51 999 999 999\" required><\/div><div id=\"wpforms-8179-field_12-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"12\"><label class=\"wpforms-field-label\" for=\"wpforms-8179-field_12\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"email\" id=\"wpforms-8179-field_12\" class=\"wpforms-field-required wpforms-field-email-primary\" name=\"wpforms[fields][12][primary]\" placeholder=\"ejemplo@mail.com\" required><label for=\"wpforms-8179-field_12\" class=\"wpforms-field-sublabel after \">Email<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"email\" id=\"wpforms-8179-field_12-secondary\" class=\"wpforms-field-email-secondary wpforms-field-required\" data-rule-confirm=\"#wpforms-8179-field_12\" name=\"wpforms[fields][12][secondary]\" required><label for=\"wpforms-8179-field_12-secondary\" class=\"wpforms-field-sublabel after \">Confirm Email<\/label><\/div><\/div><\/div><div id=\"wpforms-8179-field_13-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"13\"><label class=\"wpforms-field-label\" for=\"wpforms-8179-field_13\">En caso de menores de edad indicar Nombre, Domicilio, Tel\u00e9fono y correo electr\u00f3nico de uno de los padres o representantes del consumidor o apoderado.<\/label><ul id=\"wpforms-8179-field_13\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-8179-field_13_1\" name=\"wpforms[fields][13][]\" value=\"Soy menor de edad \"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-8179-field_13_1\">Soy menor de edad <\/label><\/li><\/ul><\/div><div id=\"wpforms-8179-field_10-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-8179-field_10\">2. Datos del bien contratado<\/label><ul id=\"wpforms-8179-field_10\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-8179-field_10_1\" name=\"wpforms[fields][10]\" value=\"Servicio\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-8179-field_10_1\">Servicio<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-8179-field_10_2\" name=\"wpforms[fields][10]\" value=\"Producto\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-8179-field_10_2\">Producto<\/label><\/li><\/ul><\/div><div id=\"wpforms-8179-field_22-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"22\"><label class=\"wpforms-field-label\" for=\"wpforms-8179-field_22\">Monto reclamado<\/label><input type=\"text\" id=\"wpforms-8179-field_22\" class=\"wpforms-field-large\" name=\"wpforms[fields][22]\" ><\/div><div id=\"wpforms-8179-field_14-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"14\"><label class=\"wpforms-field-label\" for=\"wpforms-8179-field_14\">Descripcion del servicio contratado<\/label><textarea id=\"wpforms-8179-field_14\" class=\"wpforms-field-medium\" name=\"wpforms[fields][14]\" ><\/textarea><\/div><div id=\"wpforms-8179-field_25-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"25\"><label class=\"wpforms-field-label\" for=\"wpforms-8179-field_25\">Tipo de reclamo<\/label><ul id=\"wpforms-8179-field_25\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-8179-field_25_1\" name=\"wpforms[fields][25]\" value=\"Reclamo\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-8179-field_25_1\">Reclamo<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-8179-field_25_2\" name=\"wpforms[fields][25]\" value=\"Queja\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-8179-field_25_2\">Queja<\/label><\/li><\/ul><div class=\"wpforms-field-description\">Reclamo: Disconformidad relacionada a los productos o servicios | Queja: Descontento respecto a la atenci\u00f3n al p\u00fablico.<\/div><\/div><div id=\"wpforms-8179-field_15-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"15\"><label class=\"wpforms-field-label\" for=\"wpforms-8179-field_15\">Detalle del reclamo <\/label><textarea id=\"wpforms-8179-field_15\" class=\"wpforms-field-medium\" name=\"wpforms[fields][15]\" ><\/textarea><\/div><div id=\"wpforms-8179-field_27-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"27\"><label class=\"wpforms-field-label\" for=\"wpforms-8179-field_27\">Pedido<\/label><textarea id=\"wpforms-8179-field_27\" class=\"wpforms-field-medium\" name=\"wpforms[fields][27]\" ><\/textarea><div class=\"wpforms-field-description\">Pedido concreto del consumidor respecto al hecho que motiva el reclamo o queja<\/div><\/div><div id=\"wpforms-8179-field_26-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"26\"><label class=\"wpforms-field-label\" for=\"wpforms-8179-field_26\">Observaciones<\/label><textarea id=\"wpforms-8179-field_26\" class=\"wpforms-field-medium\" name=\"wpforms[fields][26]\" ><\/textarea><div class=\"wpforms-field-description\">Espacio reservado para acciones adoptadas por el proveedor<\/div><\/div><div id=\"wpforms-8179-field_29-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"29\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-8179-field_29\">Yo declaro: <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-8179-field_29\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-8179-field_29_1\" name=\"wpforms[fields][29][]\" value=\"Declaro ser el titular del servicio y acepto el contenido del presente formulario manifestando bajo declaraci\u00f3n jurada la veracidad de los hechos descritos.\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-8179-field_29_1\">Declaro ser el titular del servicio y acepto el contenido del presente formulario manifestando bajo declaraci\u00f3n jurada la veracidad de los hechos descritos.<\/label><\/li><\/ul><\/div><\/div><div class=\"wpforms-field wpforms-field-hp\"><label for=\"wpforms-8179-field-hp\" class=\"wpforms-field-label\">Email<\/label><input type=\"text\" name=\"wpforms[hp]\" id=\"wpforms-8179-field-hp\" class=\"wpforms-field-medium\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"8179\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"2\"><button type=\"submit\" name=\"wpforms[submit]\" class=\"wpforms-submit \" id=\"wpforms-submit-8179\" value=\"wpforms-submit\" aria-live=\"assertive\" data-alt-text=\"Enviando...\" data-submit-text=\"Enviar\">Enviar<\/button><\/div><\/form><\/div>  <!-- .wpforms-container -->\n\t<ul>\n<li>La formulaci\u00f3n del Reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.<\/li>\n<li>El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a treinta (30) d\u00edas calendario, pudiendo ampliar el plazo hasta por treinta (30) d\u00edas m\u00e1s, previa comunicaci\u00f3n al consumidor.<\/li>\n<li>Le informamos que, para efectos de procesar adecuadamente su queja o reclamo, sus datos ser\u00e1n recopilados en nuestro banco de datos de clientes, correspondiente a la empresa de nuestro grupo que oper\u00f3 su vuelo o le brind\u00f3 el servicio materia de queja o reclamo. Sus datos personales ser\u00e1n tratados con confidencialidad y bajo medidas de nuestra <a href=\"https:\/\/jadetoursperu.com\/portal\/politica-de-privacidad-de-datos\/\">Pol\u00edtica de Protecci\u00f3n de Datos<\/a> y se almacenar\u00e1n por el tiempo necesario para atenderle.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>El Libro de Reclamaciones Virtual es exclusivamente a la insatisfacci\u00f3n o disconformidad del usuario respecto a un servicio brindado por parte de JADE REPS. Los campos que se presentan son obligatorios para poder realizar su reclamo. La formulaci\u00f3n del Reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/jadetoursperu.com\/portal\/libro-de-reclamaciones-virtual\/\"> <span class=\"screen-reader-text\">Libro de Reclamaciones Virtual<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/jadetoursperu.com\/portal\/wp-json\/wp\/v2\/pages\/8181"}],"collection":[{"href":"https:\/\/jadetoursperu.com\/portal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jadetoursperu.com\/portal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jadetoursperu.com\/portal\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/jadetoursperu.com\/portal\/wp-json\/wp\/v2\/comments?post=8181"}],"version-history":[{"count":9,"href":"https:\/\/jadetoursperu.com\/portal\/wp-json\/wp\/v2\/pages\/8181\/revisions"}],"predecessor-version":[{"id":8243,"href":"https:\/\/jadetoursperu.com\/portal\/wp-json\/wp\/v2\/pages\/8181\/revisions\/8243"}],"wp:attachment":[{"href":"https:\/\/jadetoursperu.com\/portal\/wp-json\/wp\/v2\/media?parent=8181"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}